Frequently asked questions
Frequently Asked Questions (FAQs)
How long will it take for my order to arrive?
The estimated delivery time is:
-
Spain: 5 to 10 business days
-
Europe: 5 to 12 business days
-
International: 7 to 15 business days
Delivery times may vary slightly during periods of high demand.
How can I track my order?
Once your order has been shipped, you will receive an email with the corresponding tracking number.
Can I return a product?
Yes. You have 30 days from the receipt of your order to request a return.
The product must be unused and in its original packaging.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us as soon as possible at:
We will review your case and offer you a solution.
What payment methods do you accept?
We accept secure payment methods such as:
-
Visa
-
Mastercard
-
PayPal
-
Apple Pay
-
Google Pay
-
Klarna
Are payments secure?
Yes. All payments are processed through secure, certified platforms via Shopify.
Norevia does not store complete banking information.
How can I contact Norevia?
You can write to us at any time at:
We usually respond within 24 to 48 business hours.
Can I modify or cancel an order?
If the order has not yet been processed, we will try to help you.
Contact us as soon as possible after making your purchase.